Refund Policy

Returns and Australian Consumer Law

ARDON does not accept returns or refunds for change of mind, including choosing the wrong product, shade, fragrance or quantity. This does not exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law.

Faulty, damaged or incorrect items

If an item is faulty, damaged in transit or not what you ordered, email Shivamtandon897@yahoo.com promptly with your order number, a description and photos where possible. Depending on the issue and Australian Consumer Law, the remedy may be a repair, replacement or refund. Hygiene considerations for beauty products do not limit your statutory rights.

How to request a remedy

Email Shivamtandon897@yahoo.com before sending anything back. We will provide return instructions where a return is required. Approved refunds are issued to the original payment method; processing times depend on your payment provider. Keep proof of postage for authorised returns.